1. REFUNDS: We do not accept returns on items once received due the nature of the items we sell. An antique piece of furniture that has been upcycled is not brand new. This means it may have some minor marks/ dents/ blemishes on it from age related wear and tear. This is all part of the items character and history. Any items with antique mirrors or glass may have small scratches/ marks/ patinas due to age related wear and tear as they are vintage and again not brand new. Any blemishes will be minor/ not too noticeable and wont affect the items use, as we put a lot of work into re-finishing the items to a high standard. We pride ourselves on the finish we achieve when restoring the items. We do not accept refunds due the nature of age related wear and tear on antique items. In rare cases, orders can be cancelled if the item has not been shipped and a refund given. You will need to contact us and make us aware of this decision asap. Delivery charges are non-refundable. If we have agreed for an item to be sent back then you will need to cover the delivery costs. We do supply care details with your item to advise you on how best to look after it. We do not accept refunds if care instructions haven’t been followed.

Please feel free to message us for further pictures or information on any items before purchasing.

2. COMMISSION REFUNDS: We do not offer refunds on commission items. This means the item has been made-to-order. This is because the item will be completely bespoke and have been re-finished with your chosen design implemented. As the item has been tailored to you, we do not accepts refunds for commission items. All payments and deposits made are non-refundable. This is because you are choosing a commission order. Similarly, if you have paid a holding deposit that means the item/work has been allocated to you. Therefore we do not offer refunds on deposits. We may offer refunds if we are unable to complete the work for our own reasons (such as loss of workplace etc). Delivery charges are non-refundable.

3. LIABILITY: Once the item is in your care you become responsible for it. We are not liable for items once they have left our threshold. We do not except refunds or liability for items that have wear or tear, age related marks, or have been damaged in any way since leaving our threshold. We do supply care details with your item to advise you on how best to look after it. We do not accept refunds if care instructions haven’t been followed. We are not responsible for damage that could occur through transport – delivery or collection.

4. DELIVERY: for the UK - We use a trusted furniture courier that we have a great relationship with and whom takes great care of the items. We generally use a one-man delivery service, who delivers to a ground floor front door location. So you will need to be available to help at your end. If you need a two-man delivery service then please contact us and this can be arranged, it will be at an additional cost. We ensure all the items are packaged very well and are secure for transport. Collection from Southampton UK is welcomed, please get in touch for more details. We generally deliver to UK only, but if you are outside of this please do get in touch and we can arrange delivery to the rest of the world, this will be at an additional cost.

5. We reserve the right to decline, refuse or cease working with you if we feel you (the customer) is withholding payment or threatening our business in any way.